Business And Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

<< Test Bank for Prescotts Microbiology 10th Edition Willey Sherwood Woolverton Business Changing World 8th Edition by O. C. Ferrell Test Bank >>
Product Code: 222
Availability: In Stock
Price: $24.99
Qty:     - OR -   Add to Wish List
Add to Compare

Business And Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Description

WITH ANSWERS
Business And Professional Communication Principles 2nd Edition By Steven A.Beebe -Test Bank

Chapter Five

 

 

Adapting to Differences

 

Multiple Choice Questions

 

  • According to your textbook, an effective leader needs to .
    1. keep all messages exactly the same
    2. manipulate their audience
    3. adapt their message to the audience
    4. not waste time worrying about their audience Answer: C

Skill: Factual                      Page Ref: 96

 

  • A learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is shared by a group of people is a(n) .
    1. small group
    2. organization
    3. culture
    4. communication trait Answer: C

Skill: Factual                      Page Ref: 104

 

  • If you described a colleague as shy, dry-humored, quiet, and argumentative, you would be describing his or her .
    1. personality trait
    2. communication trait
    3. willingness to communicate
    4. communication flaws Answer: B

Skill: Applied                     Page Ref: 96

 

  • Any distinguishable, relatively enduring way in which one individual differs from another is called a

                                     .

  1. personality trait
  2. communication trait
  3. willingness to communicate
  4. difference trait Answer: A

Skill: Factual                      Page Ref: 96

 

Test Bank for Business and Professional Communication

 

 

  • An individuals natural tendency to initiate communication with others is called their

                                     .

  1. communication trait
  2. personality characteristic
  3. choice to communicate
  4. willingness to communicate Answer: D

Skill: Factual                      Page Ref: 97

 

  • According to your textbook, a person with a low willingness to communicate is perceived as having all of the following characteristics EXCEPT.
    1. Less cooperative
    2. Less insightful
    3. Less ambitious
    4. Less motivated Answer: B

Skill: Factual                      Page Ref: 97

 

  • You can adapt to those with a low willingness to communicate by .
    1. monitor their communication behavior
    2. assume they just dont want to talk
    3. refrain from making premature judgments
    4. speaker slower and louder Answer: C

Skill: Factual                      Page Ref: 98

 

  • You can adapt to those with a high willingness to communicate by .
    1. give them opportunity to communicate
    2. assume they just dont want to talk
    3. refrain from making premature judgments
    4. speaker slower and louder Answer: A

Skill: Factual                      Page Ref: 98

 

  • Which of the following is NOT a recommendation for adapting to those with high communication apprehension?
    1. Monitor how you perceive quiet people.
    2. Provide alternative channels for communicati
    3. Inform highly apprehensive individuals of options for intervention
    4. Monitor the quality and quantity of their communicatio Answer: D

Skill: Factual                      Page Ref: 98

 

  • Tania is very communicative in her small group at work and with close friends, but she gets very nervous when talking in a large g Tania has called _.
    1. low communication apprehension
    2. high public speaking context communication apprehension
    3. high communication apprehension
    4. low public speaking context communication apprehension Answer: B

Skill: Applied                     Page Ref: 100

 

Chapter Five: Adapting to Differences

 

 

  • A tendency to advocate strongly for ones own position on an issue and criticize the positions of other people is called .
    1. argumentativeness
    2. stubbornness
    3. devils advocate
    4. message directness Answer: A

Skill: Factual                      Page Ref: 101

 

  • Mike knows that he can be very argumentativ Because he knows this about himself, he has learned to precede his feedback with messages such as What I am about to say is not intended to be verbally aggressive, but I would like to challenge your ideas. Mikes preceding message is an example of a

                                     .

  1. devils advocate
  2. feed-forward message
  3. context
  4. challenge-forward message Answer: B

Skill: Applied                     Page Ref: 102

 

  • Which of the following is NOT a recommendation for adapting to those with low argumentativeness?
    1. Engage them in debate.
    2. Play the devils advocat
    3. Wait for them to speak
    4. Learn how to arg Answer: C

Skill: Factual                      Page Ref: 103

 

  • Someone who criticizes or opposes something in order to provoke a discussion or an argument is called a(n) .
    1. devils advocate
    2. challenger
    3. arguer
    4. debater Answer: A

Skill: Factual                      Page Ref: 103

 

  • The nonverbal cues related to culture that surround and give meaning to messages are called

                                     .

  1. culture
  2. polychronic
  3. monochromic
  4. cultural context Answer: D

Skill: Factual                      Page Ref: 104

 

Test Bank for Business and Professional Communication

 

 

 

  • The primary difference between a high-context culture and a low-context culture is that

                                     .

  1. nonverbal cues are more important in high-context cultures, while low-context cultures rely more on explicit language
  2. nonverbal cues are more important in low-context cultures, while high-context cultures rely more

on explicit language

  1. low-context cultures rely heavily on contextual cues, while high-context cultures use fewer contextual cues
  2. high-context cultures enjoy touch, while low-context cultures do not Answer: A

Skill: Conceptual               Page Ref: 104

 

  • Juan was taught growing up that if he wants a drink of water when he is a guest he should merely stand by the sink and clear his throat or comment on how hot it i Juans upbringing is an example of a .
    1. nonverbally dependant society
    2. low-context culture
    3. high-context culture
    4. verbally dependant society Answer: C

Skill: Applied                     Page Ref: 104

 

  • Which of the following would be considered a low context culture?
    1. Asian
    2. African
    3. Southern European
    4. Swiss Answer: D

Skill: Conceptual               Page Ref: 104

 

  • Cultures whose members value group or community interests over individual interests are called

                                     .

  1. Collectivistic cultures
  2. Polychronic cultures
  3. Individualistic cultures
  4. Monochronic cultures Answer: A

Skill: Factual                      Page Ref: 105

 

  • Which of the following is NOT a characteristic of an individualistic culture?
    1. People value their own interests.
    2. Each person has a great amount of freedom.
    3. Decisions are made by the leade
    4. Individuals are held responsible for successes and failures.. Answer: C

Skill: Conceptual               Page Ref: 105

 

Chapter Five: Adapting to Differences

 

 

 

  • According to Hofstedes research, which of the following is a characteristic of a culture that has a greater tolerance for uncertainty?
    1. More comfortable taking risk
    2. Enforce rigid rules for behavi
    3. Establish elaborate codes of conduct.
    4. High need for structu Answer: A

Skill: Conceptual               Page Ref: 105

 

  • Which of the following is a characteristic of a culture that values a decentralized approach to power?
    1. Leadership is spread out among a number of peopl
    2. There are clear lines of authority in who reports to whom.
    3. Decisions are made by the leade
    4. Power is held by one person or a select few. Answer: A

Skill: Conceptual               Page Ref: 107

 

  • A measure of how accepting a culture is of a lack of predictability is the definition of

                                     .

  1. uncertainty
  2. uncertainty avoidance
  3. need for stability
  4. stability reinforcement Answer: B

Skill: Factual                      Page Ref: 107

 

  • According to your textbook Toyota has a because they value commitment, perseverance, and thriftines
    1. short-term orientation
    2. masculine values
    3. feminine values
    4. long-term orientation Answer: D

Skill: Conceptual               Page Ref: 107

 

  • People from tend to have more of a task orientation, while men and women from                                             tend to have more of a social orientati
    1. masculine cultures; feminine cultures
    2. feminine cultures; masculine cultures
    3. centralized cultures; decentralized cultures
    4. decentrailized cultures; centralized cultures Answer: A

Skill: Applied                     Page Ref: 108

 

Test Bank for Business and Professional Communication

 

 

 

  • When adapting to a different culture as an effective leader you should do the following, except

                    .

  1. ask questions
  2. be patient
  3. assume similarity
  4. be positive Answer: C

Skill: Applied                     Page Ref: 108

 

  • The primary difference between sex and gender is that .
    1. sex refers to biological characteristics, while gender refers to cultural and psychological characteristics
    2. sex refers to cultural and psychological characteristics, while gender refers to biological

characteristics

  1. sex refers to cultural construction, while gender refers to clear genetic coding
  2. sex is learned or developed, while gender refers to cultural characteristics that are associated with our biological sex

Answer: A

Skill: Conceptual               Page Ref: 110

 

  • The communication dimension that focuses on the verbal message is called the

                                     .

  1. relational dimension
  2. report talk dimension
  3. rapport talk dimension
  4. content dimension Answer: D

Skill: Factual                      Page Ref: 110

 

  • Which of the following is NOT true regarding men and womens use of powerful and powerless language?
    1. Women use more hedges than m
    2. Women use more tag questions than m
    3. Women use more intensifiers than m
    4. Women use more qualifiers than m Answer: D

Skill: Factual                      Page Ref: 111

 

  • Language that is focused more on the quality of a relationship than on information being exchanged is called languag
    1. powerful
    2. content
    3. powerless
    4. relational Answer: C

Skill: Factual                      Page Ref: 111

 

Chapter Five: Adapting to Differences

 

 

 

  • According to your textbook a status lens is a(n) .
    1. perception of the speakers status
    2. assumption of an individuals marital status
    3. perception which leads men to focus prestige and power
    4. tendency women had to focus on position and titles Answer: C

Skill: Factual                      Page Ref: 111

 

  • Learned, routine scripts that people use when talking and responding to others are called

                                     .

  1. scripting rituals
  2. routine rituals
  3. conversational rituals
  4. learned rituals Answer: C

Skill: Factual                      Page Ref: 111

 

  • According to Deborah Tannens research, which of the following is true?
    1. Women often use ritual apology to bring others close
    2. Women often play the role of devils advocate in conversati
    3. When women complement each other, they do not expect a compliment in retu
    4. Women often use report talk to bring others close Answer: A

Skill: Applied                     Page Ref: 112

 

  • Betty is facilitating the weekly staff meeting. During the meeting, she states, Oh, Im so sorry, I have one more agenda item that I would like to discuss. This statement is an example of what conversational ritual?
    1. Ritual opposition
    2. Compliments
    3. Small talk rituals
    4. Ritual apology Answer: D

Skill: Applied                     Page Ref: 112

 

  • To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT
    1. Be direct and straightforward
    2. Use trendy terms and jargon
    3. Make accountable by delegating tasks
    4. Ask their opinion Answer: B

Skill: Factual                      Page Ref: 114

 

Test Bank for Business and Professional Communication

 

 

 

True/False Questions

 

  • A one-size-fits all communication style is appropriate and necessary for the twenty-first-century workpl

Answer: FALSE

Skill: Conceptual               Page Ref: 96

 

  • What makes you unique and different from others in the workplace are the genes you inherited from your parent

Answer: TRUE

Skill: Factual                      Page Ref: 95

 

  • A person selects their willingness to communicate.

Answer: FALSE

Skill: Conceptual               Page Ref: 97

 

  • Research suggests that people who are willing to communicate are generally perceived more positively than those who are less willing to communicat

Answer: TRUE

Skill: Conceptual               Page Ref: 98

 

  • Having low communication apprehension means a person is afraid to speak.

Answer: FALSE

Skill: Factual                      Page Ref: 100

 

  • A persons level of communication apprehension is consistent across context

Answer: FALSE

Skill: Conceptual               Page Ref: 100

 

  • Research suggests that one in five Americans experience an abnormally high level of communication apprehension in all context

Answer: TRUE

Skill: Conceptual               Page Ref: 100

 

  • People who are argumentative have difficulty thinking critically.

Answer: FALSE

Skill: Factual                      Page Ref: 101

 

  • According to your book, on a job, highly argumentative people are viewed negatively.

Answer: FALSE

Skill: Factual                      Page Ref: 102

 

  • A devils advocate is an ally whose goal is to help strengthen anothers case by pointing out weak

Answer: TRUE

Skill: Factual                      Page Ref: 102

 

Chapter Five: Adapting to Differences

 

 

 

  • Individuals from high-context cultures may perceive people from low-context cultures as being pushy and ru

Answer: TRUE

Skill: Conceptual               Page Ref: 104

 

  • Individuals from low-context cultures may perceive people from high-context cultures as less attractive and trustworthy.

Answer: TRUE

Skill: Conceptual               Page Ref: 104

 

  • In high-context cultures, people use more direct messages whereas in low-context cultures, people use more indirect messag

Answer: FALSE

Skill: Conceptual               Page Ref: 104

 

  • Researchers have found that people in low-context cultures give greater importance to task, or instrumental, issues than do people in high-context cult

Answer: TRUE

Skill: Conceptual               Page Ref: 104

 

  • Competition is an individualistic cultural trait.

Answer: TRUE

Skill: Applied                     Page Ref: 105

 

  • The US workplace reflects a collectivistic cultur

Answer: FALSE

Skill: Applied                     Page Ref: 105

 

  • The power is in the people reflects a centralized power cultural perspectiv

Answer: FALSE

Skill: Conceptual               Page Ref: 105

 

  • Toyota is an example of a-short term orientati

Answer: FALSE

Skill: Conceptual               Page Ref: 107

 

  • Cultures that have a long-term orientation value thriftiness and persever

Answer: TRUE

Skill: Conceptual               Page Ref: 107

 

  • Powerful language is stereotypically masculine and assertiv

Answer: TRUE

Skill: Factual                      Page Ref: 110

 

  • All women use powerless languag

Answer: FALSE

Skill: Applied                     Page Ref: 110

 

Test Bank for Business and Professional Communication

 

 

 

  • Men typically use status lens and women connection lens.

Answer: TRUE

Skill: Conceptual               Page Ref: 111

 

  • Ritual apologies are used to take active responsibility for an action.

Answer: FALSE

Skill: Conceptual               Page Ref: 112

 

  • If used wrong ritual opposition can create negative conflict.

Answer: TRUE

Skill: Conceptual               Page Ref: 112

 

  • All generations communicate the sam

Answer: FALSE

Skill: Factual                      Page Ref: 114

 

Essay Questions

 

  • Define willingness to communicate, provide characteristics of individuals with a high/low willingness to communicate, and explain the impact an individuals willingness to communicate can have on the hiring and promotion proce

 

Answer: Willingness to communicate is an individuals natural tendency to initiate communication with others. People with a high willingness to communicate enjoy talking and look for opportunities to initiate communication. They tend to be the individuals who roam the hallways looking for people to engage in conversation. People with a low willingness to communicate dont find communication as enjoyable and prefer to avoid communication with others. These individuals are usually labeled as shy and tend to leave their offices rarely.  Because communication is valued in the workplace, people with a high willingness to communicate are usually rewarded and perceived more positively than those who are less willing to communicate. In fact, individuals with a low willingness to communicate are perceived to be less likely to be hired, promoted, qualified to do their jobs, motivated to do their jobs, and cooperative in the workplace.

Skill: Conceptual               Page Ref: 97

 

  • Define communication apprehension and identify three ways highly apprehensive individuals tend to behav

 

Answer: Communication apprehension is fear or anxiety associated with either ongoing or anticipated communication with another person or persons.  Highly apprehensive individuals tend to behave in one of the three following ways:  they avoid communication, they withdraw from communication, or they experience communication disruptions such as uhh, ahh, um, and like.

Skill: Factual                      Page Ref: 99-100

 

Chapter Five: Adapting to Differences

 

 

  • Rose is highly argumentative, compared to Leslie who is low argumentativ How can Rose adapt her communication to Leslie to enhance workplace communication?

 

Answer: Rose first needs to be aware that people who are not argumentative tend to perceive highly argumentative individuals as being verbally aggressive. This may lead Leslie to react defensively at first to Roses communication, creating conflict. Rose should be aware of this possibility and not take Leslies defensive response as an attack. Secondly, Rose should use feed-forward messages which inform Leslie how to process the information. Thirdly, the use of nonverbally immediate behaviors when arguing such as body lean and a soft tone can convey warmth and decrease the perceived aggression.  Lastly, Rose should use nonverbally responsive behaviors such as nodding her head, direct eye contact, and back channel cues when listening to Leslie speak.

Skill: Applied                     Page Ref: 102-103

 

  • Identify three characteristics of a high-context and a low-context cultu Provide an example of a high-context and a low-context culture.

 

Answer: High-context cultures place an emphasis on nonverbal expressions and surrounding context. These cultures consider nonverbal cues important, take into account the environment and situation, observe a communication partners gestures, facial expressions, tone of voice, and overall mood, and maintain extensive information networks. People from Asian, Arab, and Southern European countries are more likely to draw on context to help them interpret messages.  People in low-context cultures rely more explicitly on language and on the meanings of the words and use fewer contextual cues to send and interpret information. These cultures are less aware of the nonverbal environment and situation, need detailed background information, tend to segment and compartmentalize information, control information and share it on a need to know basis, prefer explicit and careful directions from someone who knows, and consider knowledge an important commodity.  North Americans, Germans, and Scandinavians are considered low-context cultures.

Skill: Applied                     Page Ref: 103

 

  • Describe the five steps to make an organizations website culturally friendly.

 

Answer:

  • Analyze your audien To make better judgment about cultural implications the target audience needs to be identified.
  • Pay attention to content. Consider the values and worldview of your audien  Ask, what is important to your audience?  What type of cultural values do they hold? Make sure the website reflects these values.
  • Focus on languag Avoid jargon, colloquial language, and overusing symbolic language.

Consider how the words choices will be translated into other languages.

  • Consider your color choice Colors have specific meanings for different cultures.
  • Use appropriate page design and technology. Consider the download speed of your audience, the cultures reading style, and where the audience will access the website from.

Skill: Conceptual               Page Ref: 106

 

Test Bank for Business and Professional Communication

 

 

  • List the five dimensions of cultural values as identified by Geert Hofstede and provide a brief description for two of the five dimensi

 

Answer: The five dimensions of cultural values are: individualism versus collectivism, distribution of power (either centralized or decentralized), avoidance of uncertainty versus tolerance for uncertainty, short-term versus long-term orientation, and masculine versus feminine cultural perspectives. Individualistic cultures value personal interests above group interests, whereas collectivistic cultures value group or community interests above individual interests.  Decentralized cultures value putting power into the hands of the population, whereas centralized cultures value putting power in the hands of one leader or a select few. Cultures that accept uncertainty tolerate not knowing and understand that their ability to predict the future is limited.  In contrast, cultures that value certainty learn ways to structure life to provide as much certainty and predictability as possible. Short-term orientation cultures value change and are more interested in and focused on short-term results, whereas long-term orientation cultures value long-term commitment and respect for tradition. Masculine cultures value  a task orientation and being more assertive. In contrast, feminine cultures value caring for others and enhancing the overall quality of life.

Skill: Factual                      Page Ref: 105-108

 

  • Discuss the difference between sex and gend

 

Answer: Sex refers to biological characteristics that are present from the time of birth.  Different pairs of chromosomes provide clear genetic coding for how the body will develop. Male and female are terms used to describe biological sex.  Gender, on the other hand, refers to the cultural and psychological characteristics that are associated with our biological sex. The terms masculine and feminine are used most often when referring to gender. Unlike sex, which is biological, gender is learned or developed through the nurturing process and through interactions with ones culture.

Skill: Conceptual               Page Ref: 110

 

  • Define powerful and powerless languag Identify three ways men and women use powerful and powerless language differently.

 

Answer: Powerless language is stereotypically feminine and is indirect and focused more on the quality of a relationship than on the information being exchanged. Powerful language is stereotypically masculine and is direct, assertive, task-oriented, and focused more on the content of a message.  Men and women use powerful and powerless verbal messages differently.  First, women use more hedges than men. Second, women use more tag questions than men.  Finally, women use more intensifiers than man.

Skill: Conceptual               Page Ref: 110

 

Chapter Five: Adapting to Differences

 

 

  • In the statements below, identify the use of a hedge, tag question, or intensifier AND rewrite the statement using powerful languag

 

  • That was an excellent presentation, wasnt it?

 

Answer: Tag question; That was an excellent presentation.

 

  • It seems possible that our competitors are gaining market sha Perhaps we should consider developing a new advertising strategy.

 

Answer: Hedge; Our competitors are gaining market share. We should develop a new advertising strategy.

  • Ryan, I am so happy for you and am incredibly proud of your wonderful accomplishment. Answer: Intensifier; Ryan, I am happy for you and am proud of your accomplishment.

Skill: Applied                     Page Ref: 111

 

  • Discuss the status lens and the connection lens, identify which lens is male/female, and provide an example of a status lens and connection lens comment/actio

 

Answer: The status lens is a perception process that leads men to focus on who has more prestige and power in the conversation. The language men use puts them in a one-up or one-down position in conversation and determines their status level.  An example of a status lens is men one-upping each other with the size of the fish they caught. When men want to put someone down, they use direct statements such as Your fish is smaller than the one I caught. The connection lens is a perception process that leads women to focus on who is closer or further away from them psychologically and emotionally.  Many women use communication to bring others closer or to keep others at distance.  For example, Tami is organizing a happy hour and is putting together the guest list.  She comes across Susans name and intentionally leaves her off the invite list as shes never been particularly fond of her.

Skill: Applied                     Page Ref: 111-112

 

Test Bank for Business and Professional Communication

 

 

  • Describe the four conversation rituals identified by Tannen and explain how these rituals can misfi

 

Answer: The four conversation rituals are:

  • Ritual apology Women often say Im sorry and mean it not as an apology, but as a conversational smoother or as a ways of expressing con This ritual can misfire when men interpret the ritual as an actual apology and, from their point of view, saying Im sorry often may undermine a womans authority and make her appear weak.
  • Ritual opposition Men often play the role of devils advocate in conversations with other This ritual can misfire when it is used with women. Women may misinterpret this ritual as a challenge or rejection, whereas a man might use the ritual to tease out ideas and explore them more critically.
  • Compliments Exchanging compliments is a conversation ritual, especially for wom

According to Tannen, when a woman compliments another woman, she also expects to receive a compliment. Exchanging compliments is a way to relate to and connect with another person. The ritual misfire can occur when men do not reciprocate compliments.

  • Small talk rituals Small talk is a type of social lubrication that allows the conversation to run more smoothly. Men and women have different small talk rituals that can be misinterpret Women use rapport talk, or talk focused on sharing information about relationships, whereas men use report talk, or talk focused on sharing practical or statistical information.  Small talk rituals can misfire as women tend to interpret mens report talk as too impersonal and men tend to interpret womens rapport talk as too personal.

Skill: Conceptual               Page Ref: 112-113

 

  • List the six strategies outlined in your textbook for adapting a message to a Generation Y mem

 

Answer: The six strategies are:

  • Be direct and straightforwa
  • Make them accountable by delegating task
  • Keep conversation casu
  • Tell them why.
  • Ask their opini
  • Structure their work and meeting

Skill: Factual                      Page Ref: 114-115

 

Chapter Thirteen

 

 

Achieving Your Presentation Goals: Informing, Persuading, and Relating.

 

Multiple Choice Questions

 

  • Kristen gave a speech explaining three new Human Resource polici This is an example of a speech to .
    1. inform
    2. persuade
    3. entertain
    4. inspire Answer: A

Skill: Applied                     Page Ref: 326

 

  • To is to change or reinforce a persons attitudes, beliefs, values, or behavi
    1. inform
    2. persuade
    3. entertain
    4. inspire Answer: B

Skill: Factual                      Page Ref: 327

 

  • Chuck is receiving an award for the work he did last year with his organizati What type of presentation will Chuck be giving?
    1. Informative
    2. Persuasive
    3. Entertaining
    4. Special occasion Answer: D

Skill: Applied                     Page Ref: 327

 

  • Which of the following is NOT true of adult learners?
    1. Adult learners prefer to be given information they can use immediatel
    2. Adult learners prefer to be passively involved in the learning proce
    3. Adult learners prefer to know how the information will solve a problem.
    4. Adult learners prefer to receive information that is relevant to their n Answer: B

Skill: Factual                      Page Ref: 327

 

  • Which of the following is not a suggestion from your textbook about informing others?
    1. Pace information flow
    2. Use complex words
    3. Reinforce ideas nonverbally
    4. Use simple ideas Answer: C

Skill: Factual                      Page Ref: 327-328

 

Test Bank for Business and Professional Communication

 

 

 

  • A short talk that provides information to an audience is known as a .
    1. report
    2. task analysis
    3. briefing
    4. toast Answer: C

Skill: Factual                      Page Ref: 328

 

  • The primary difference between a report and a briefing is that .
    1. a report is often a longer, more detailed summary of a past, present, or future event
    2. a report is read to an audience, whereas a briefing is simply a document for reading
    3. a report is much shorter than a briefing
    4. a briefing is part of a larger document, whereas a report is a standalone document Answer: A

Skill: Conceptual               Page Ref: 329

 

  • In a public relations presentation, the speaker is specifically providing information to

                                          public image for the person or organization the speaker is representing.

  1. create a negative
  2. manipulate a conservative
  3. maintain a neutral
  4. promote a positive Answer: D

Skill: Factual                      Page Ref: 329

 

  • Training is a type of informative speaking, in which a trainer seeks to develop specific in listeners to help them perform a specific                                   more effectively.
    1. skills; job or task
    2. task; job
    3. knowledge; skill
    4. jobs; skill Answer: A

Skill: Factual                      Page Ref: 330

 

  • Which of the following is NOT true of the difference between training and education?
    1. Training emphasizes doing; education emphasizes knowin
    2. Training emphasizes a certain level of skill; training does not evaluate mastery of a skill by comparing one trainee with another, as is done in a classroom.
    3. Training prescribes a step-by-step approach; education is typically less concerned with performing a linear sequence of behavio
    4. Training operates as an open system; education operates in more of a closed system. Answer: D

Skill: Conceptual               Page Ref: 330

 

Chapter Thirteen: Achieving Your Presentation Goals: Informing, Persuading, and Relating

 

 

 

  • What is at the center of the training model provided in your textbook?
    1. Analyze the training task
    2. Develop training objectives
    3. Determine training methods
    4. Analyze organizational/trainee needs Answer: D

Skill: Factual                      Page Ref: 330

 

  • Pauls boss has asked him to develop training on the companys new softwa What should Pauls first step be?
    1. Analyze the training task
    2. Develop training objectives
    3. Organize training content
    4. Select training resources Answer: A

Skill: Applied                     Page Ref: 330

 

  • A detailed, step-by-step description of precisely what a trainee should do and know in order to perform a particular skill is known as a .
    1. report
    2. task assessment
    3. task analysis
    4. questionnaire Answer: C

Skill: Factual                      Page Ref: 331

 

  •                        specify what you want trainees to be able to do following the training presentati
    1. Training objectives
    2. Task assessment
    3. Task analysis
    4. Questionnaire Answer: A

Skill: Factual                      Page Ref: 331

 

  • Providing models, videos, or demonstrations are examples of tools to utilize during which training method?
    1. Invite
    2. Show
    3. Correct
    4. Invite Answer: B

Skill: Applied                     Page Ref: 332

 

Test Bank for Business and Professional Communication

 

 

  • When you are confronted with information that is inconsistent with your current thinking or feelings, you experience a kind of psychological discomfort called
    1. cognitive dissonance
    2. inductive reasoning
    3. deductive reasoning
    4. refutation Answer: A

Skill: Factual                      Page Ref: 333

 

  • Claire delivered a sales presentation to a group of potential custom Unfortunately, because the air conditioner was broken, everyone was sweating profusely. To make matters worse, there was no water available. From the audiences perspective, which of Maslows hierarchy of needs was most likely not satisfied?
    1. Social needs
    2. Safety needs
    3. Self-actualization needs
    4. Physiological needs Answer: D

Skill: Applied                     Page Ref: 334

 

  • According to Aristotle, the strategy that emphasizes the credibility or ethical character of a speaker is called .
    1. ethos
    2. pathos
    3. logos
    4. reasoning Answer: A

Skill: Factual                      Page Ref: 335

 

  • Rick is a very knowledgeable about the work he does and is viewed as being honest and helpful by the people he works with, but when he speaks he is not perceived as having much credibility. Which factor of credibility for Rick most likely lack in?
    1. Competence
    2. Trustworthiness
    3. Dynamism
    4. Initial credibility Answer: C

Skill: Applied                     Page Ref: 336-337

 

  • The process of drawing conclusions from evidence is known as .
    1. evidence
    2. reasoning
    3. proof
    4. visualization Answer: B

Skill: Factual                      Page Ref: 337

 

Chapter Thirteen: Achieving Your Presentation Goals: Informing, Persuading, and Relating

 

 

 

  • During a discussion about the need for a company retirement plan, Sally stated, Even though were a small business, we should start a retirement plan for our company. If we dont we could lose our top employ  Our top competitor started a new 401(K) retirement plan for her employees and shes had much less employee turnover. Which reasoning method did Sally use to deliver her message?
    1. Deductive reasoning
    2. Reasoning by analogy
    3. Causal reasoning
    4. Ethos reasoning Answer: B

Skill: Applied                     Page Ref: 338

 

  • A three-part argument that has a major premise, a minor premise, and a conclusion is called a(n)

                                     .

  1. syllogism
  2. inductive reasoning
  3. report
  4. causal fallacy Answer: A

Skill: Factual                      Page Ref: 338

 

  • During his sales presentation, Mark stated, Everyone knows that our competitor has the worst customer service in the industry. Marks statement is an example of which type of fallacy?
    1. Causal fallacyEither-or fallacy
    2. Bandwagon fallacy
    3. Reporting fallacy Answer: C

Skill: Applied                     Page Ref: 339

 

  • After a presentation, a colleague asks Grant about evidence in his speech that seemed questionabl

Rather than respond to the question, Grant evades the issue by quickly discussing an irrelevant fact that was presented earlier in his speech. What logical fallacy does this illustrate?

  1. Causal fallacy
  2. Bandwagon fallacy
  3. Red herring
  4. Non sequitur Answer: C

Skill: Applied                     Page Ref: 339

 

  • Which of the following would be an example of an appeal to misplaced authority?
    1. A CEO of a large toy company endorsing a new childrens gam
    2. A representative from an energy company endorsing nuclear energy.
    3. An athlete endorsing a breakfast cere
    4. A veterinarian endorsing a new type of food for dog Answer: C

Skill: Applied                     Page Ref: 339

 

Test Bank for Business and Professional Communication

 

 

 

  • An idea or conclusion that does not logically follow a previous idea or conclusion is referred to as a

                                     .

  1. Causal fallacy
  2. Bandwagon fallacy
  3. Red herring
  4. Non sequitur Answer: D

Skill: Factual                      Page Ref: 339

 

  • Bonnie identifies the common arguments against the death penalty and systematically argues against each of these objection What organizational pattern is Bonnie using?
    1. Cause and effect
    2. Motivated sequence
    3. Problem and solution
    4. Refutation Answer: D

Skill: Applied                     Page Ref: 342

 

  • The motivated sequence is a modified version of what organizational pattern?
    1. Cause and effect
    2. Visualization
    3. Problem and solution
    4. Refutation Answer: C

Skill: Conceptual               Page Ref: 342

 

  • Visualization is a step that is included in the organizational patter
    1. problem and solution
    2. cause and effect
    3. refutation
    4. motivated sequence Answer: D

Skill: Factual                      Page Ref: 343

 

  • In his speech, Warren painted a picture of the grim future that will occur if we dont begin to take measures to protect ourselves against global warming. This is an example of

                                     .

  1. a positive visualization
  2. a negative visualization
  3. a syllogism
  4. a warning visualization Answer: B

Skill: Applied                     Page Ref: 347

 

Chapter Thirteen: Achieving Your Presentation Goals: Informing, Persuading, and Relating

 

 

  • Which of the following is NOT a recommended strategy when facing an unreceptive audience?
    1. Immediately announce your persuasive purpose.
    2. Focus on areas of agreement.
    3. Acknowledge audience members opposing points of view.
    4. Advance your strongest argument first. Answer: A

Skill: Conceptual               Page Ref: 346

 

  • To a customer is to identify whether the customer can afford the product or service you are selling and to learn how to best approach the custom
    1. educate
    2. qualify
    3. introduce
    4. customize Answer: B

Skill: Factual                      Page Ref: 348

 

  • The yes technique is used to .
    1. give an award
    2. accept an award
    3. introduce a speaker
    4. close a sale Answer: D

Skill: Factual                      Page Ref: 350

 

  • Which of the following is NOT a recommendation for accepting an award?
    1. No matter the length, thank everyone who contributed to your succe
    2. Thank the person making the presentation and the organization that he or she represent
    3. Find some meaning in the award for you audien
    4. Comment on the meaning or significance of the award to y Answer: A

Skill: Conceptual               Page Ref: 353

 

  • A brief speech saluting a momentous occasion is known as a .
    1. remark
    2. salute
    3. celebration speech
    4. toast Answer: D

Skill: Factual                      Page Ref: 354

 

Test Bank for Business and Professional Communication

 

 

 

True/False Questions

 

  • Persuasive speakers intentionally try to change or reinforce listeners feelings, ideas, or behavio

Answer: TRUE

Skill: Factual                      Page Ref: 327

 

  • When informing others, the simpler your ideas and phrases, the greater the chance that your audience will remember them.

Answer: TRUE

Skill: Conceptual               Page Ref: 327

 

  • Adult learners prefer to be actively involved in the learning proc

Answer: TRUE

Skill: Factual                      Page Ref: 328

 

  • Briefings are long detailed descriptions that argue for specific action.

Answer: FALSE

Skill: Factual                      Page Ref: 328

 

  • Reports summarize what has been accomplished.

Answer: TRUE

Skill: Factual                      Page Ref: 328

 

  • All public relations speeches make policy recommendation

Answer: FALSE

Skill: Conceptual               Page Ref: 329

 

  • Training emphasizes doing, while education emphasizes knowing.

Answer: TRUE

Skill: Factual                      Page Ref: 331

 

  • Heather is creating training for her organization; she should not develop her training objectives until after she has analyzed the task.

Answer: TRUE

Skill: Applied                     Page Ref: 331

 

  • It is important to develop training objectives before organizing the training conten

Answer: TRUE

Skill: Factual                      Page Ref: 331

 

  • When developing training you should create the PowerPoint presentation during the organize training content step.

Answer: FALSE

Skill: Applied                     Page Ref: 332

 

  • Lisa considers herself a supporter of the local economy and utilizes foreign labor to make her products, but was just told by an associate that her choice is hurting the local economy. Lisa is upset about this realizati What she is experiencing can be described as cognitive dissonance.

Answer: TRUE

Skill: Applied                     Page Ref: 333

 

Chapter Thirteen: Achieving Your Presentation Goals: Informing, Persuading, and Relating

 

 

 

  • According to the hierarchy of needs, basic safety needs have to be satisfied before we attend to any other concer

Answer: FALSE

Skill: Conceptual               Page Ref: 334

 

  • Regarding the use of fear as a motivator, a strong threat to a family member will often be more successful than a fear appeal directed at the audience members themselv

Answer: TRUE

Skill: Applied                     Page Ref: 335

 

  • Credibility is only influenced by what is said and done during the presentati

Answer: FALSE

Skill: Conceptual               Page Ref: 337

 

  • Proof consists of both evidence and the conclusions you draw from it.

Answer: TRUE

Skill: Factual                      Page Ref: 337

 

  • Analogies can be used to reason inductively.

Answer: TRUE

Skill: Conceptual               Page Ref: 337

 

  • When using a problem-and-solution organization, you should

Write a review

Your Name:


Your Review: Note: HTML is not translated!

Rating: Bad           Good

Enter the code in the box below:



 

Once the order is placed, the order will be delivered to your email less than 24 hours, mostly within 4 hours. 

If you have questions, you can contact us here