Handbook of Informatics for Nurses & Healthcare Professionals 5th Edition by Toni Lee Hebda , Patricia Czar Test Bank

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Handbook of Informatics for Nurses & Healthcare Professionals 5th Edition by Toni Lee Hebda , Patricia Czar Test Bank

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Hebda, Handbook of Informatics, 5/e Test Bank
Chapter 9
Question 1
Type: MCSA
The scientific study of the interaction between people, machines, and their work environments is which of the following?
1. Ergonomics
2. Humancomputer interaction (HCI)
3. Human factors
4. Usability
Correct Answer: 3
Rationale 1: Ergonomics focuses on the physical design and implementation of equipment, tools and machines related to human safety, comfort, and convenience.
Rationale 2: HCI is the study of how people design, implement, evaluate, and use interactive computer systems.
Rationale 3: Human factors is the scientific study of the interaction between people, machines, and their work environments.
Rationale 4: Usability addresses specific issues of human performance in achieving specific goals during computer interactions within a particular context.
Global Rationale:

Cognitive Level: Remembering
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 2
Type: MCSA
Ergonomics focuses on which of the following?
1. The ability of the nurse to complete computer processing
2. Correct posture while keyboarding
3. Establishing protocols for benchmarking
4. The physical design for safety, comfort, and convenience
Correct Answer: 4
Rationale 1: Ergonomics is concerned with human performance as it relates to the physical characteristics of tools, systems and machines. Ergonomics focuses on designs for safety, comfort, and convenience.
Rationale 2: Ergonomics is concerned with human performance as it relates to the physical characteristics of tools, systems and machines. Ergonomics focuses on designs for safety, comfort, and convenience.
Rationale 3: Ergonomics is concerned with human performance as it relates to the physical characteristics of tools, systems and machines. Ergonomics focuses on designs for safety, comfort, and convenience.
Rationale 4: Ergonomics is concerned with human performance as it relates to the physical characteristics of tools, systems and machines. Ergonomics focuses on designs for safety, comfort, and convenience.
Global Rationale:

Cognitive Level: Remembering
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 3
Type: FIB
_____________________________ is the study of how people design, implement, evaluate and use interactive computer systems
Standard Text:
Correct Answer: Human-computer interaction
Rationale : Human-computer interaction or HCI is the study of how people design, implement, evaluate and use interactive computer systems
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 4
Type: MCMA
Usability is a subset of HCI and one of its major components. Which of the following are usability topics?
Standard Text: Select all that apply.
1. Using an application
2. Learning to use a system
3. User satisfaction
4. Efficiency
5. Error-free/error-forgiving interactions
Correct Answer: 1,2,3,4,5
Rationale 1: Seamless fit of an information system to the task(s) at hand
Rationale 2: Seamless fit of an information system to the task(s) at hand
Rationale 3: Seamless fit of an information system to the task(s) at hand
Rationale 4: Seamless fit of an information system to the task(s) at hand
Rationale 5: Seamless fit of an information system to the task(s) at hand
Global Rationale:

Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 5
Type: MCSA
The broad goals of usability are to promote acceptance and use of systems through improved interactive systems, software, developing new kinds of applications to support specific work, and promoting job optimization with the use of information systems. A user interface can effectively disappear if which of the following is correct?
1. The system is designed well.
2. The system has multiple partners.
3. The system has a comprehensive set of instructions.
4. The system has little to no downtime.
Correct Answer: 1
Rationale 1: A user interface can effectively disappear if a system is designed well. This allows users to focus only on the task at hand rather than tending to the technology itself.
Rationale 2: A user interface can effectively disappear if a system is designed well. This allows users to focus only on the task at hand rather than tending to the technology itself.
Rationale 3: A user interface can effectively disappear if a system is designed well. This allows users to focus only on the task at hand rather than tending to the technology itself.
Rationale 4: A user interface can effectively disappear if a system is designed well. This allows users to focus only on the task at hand rather than tending to the technology itself.
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 6
Type: MCSA
Usability experts cite three main goals of HCI and usability. Which of the following is not a usability goal?
1. Effectiveness
2. Efficiency
3. Replication
4. User satisfaction
Correct Answer: 3
Rationale 1: Effectiveness is related to the usefulness of technology in completing desired goals. The efficiency of systems deals with the expenditures of resources, where resources are time, productivity, error rates of users or the costs of the system to the organization in terms of value of the product compared to the purchase price, little used options or redesign of applications. User satisfaction can be assessed by measuring perceptions about the efficiency or effectiveness of interactions with the system.
Rationale 2: Effectiveness is related to the usefulness of technology in completing desired goals. The efficiency of systems deals with the expenditures of resources, where resources are time, productivity, error rates of users or the costs of the system to the organization in terms of value of the product compared to the purchase price, little used options or redesign of applications. User satisfaction can be assessed by measuring perceptions about the efficiency or effectiveness of interactions with the system.
Rationale 3: Effectiveness is related to the usefulness of technology in completing desired goals. The efficiency of systems deals with the expenditures of resources, where resources are time, productivity, error rates of users or the costs of the system to the organization in terms of value of the product compared to the purchase price, little used options or redesign of applications. User satisfaction can be assessed by measuring perceptions about the efficiency or effectiveness of interactions with the system.
Rationale 4: Effectiveness is related to the usefulness of technology in completing desired goals. The efficiency of systems deals with the expenditures of resources, where resources are time, productivity, error rates of users or the costs of the system to the organization in terms of value of the product compared to the purchase price, little used options or redesign of applications. User satisfaction can be assessed by measuring perceptions about the efficiency or effectiveness of interactions with the system.
Global Rationale:

Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 7
Type: FIB
____________________________ guide health informaticists in completing user-centered design processes, usability tests, IT adoption evaluations and usability research.
Standard Text:
Correct Answer: Human-Computer interaction frameworks
Rationale : Human-Computer interaction frameworks guide health informaticists in completing user-centered design processes, usability tests, IT adoption evaluations and usability research.
Global Rationale:

Cognitive Level: Applying
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 8
Type: MCSA
Which of the following frameworks is based on work-centered research and distributed cognition?
1. The FITT framework
2. UFuRT (User, Function, Representation, and Task analysis) framework
3. Human, Organization, Technology-fit (HOT-fit)
4. The Staggers HumanComputer Interaction Framework
Correct Answer: 2
Rationale 1: The FITT framework describes the fit between an individual, tasks, and technology and having these three elements connected by interactions and influences.
Rationale 2: The UFuRT (User, Function, Representation, and Task analysis) framework is based on work-centered research and distributed cognition. This framework also combines both elements and usability processes.
Rationale 3: The Human, Organization, Technology-fit (HOT-fit) describes IT adoption with central elements of system ease of use, user satisfaction and system usefulness.
Rationale 4: The Staggers HumanComputer Interaction Framework outlines the interaction between the computer and the individual.
Global Rationale:

Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 9
Type: FIB
_________________________ is the study of how people design, implement, and evaluate interactive computer systems in the context of users tasks and work.
Standard Text:
Correct Answer: Human-computer interaction (HCI)
Rationale : HCI blends psychology and/or cognitive science, applied work in computer science, sociology and information science into the design, development, purchase, implementation and evaluation of applications.
Global Rationale:

Cognitive Level: Remembering
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 10
Type: MCSA
Usability tests are systematic and structured examinations of the effectiveness, efficiency or satisfaction of any component or interactions in the humancomputer interaction framework(s). Which of the following is an example of a usability test?
1. Identifying appropriate hours to offer patients sleep medication
2. Completing a longitudinal study of nursing effectiveness during lunch hours
3. Exploring time management strategies in central supply
4. Describing the satisfaction with a new computerized provider order entry (CPOE) application.
Correct Answer: 4
Rationale 1: Usability studies can be simple or complex. Usability studies can be done at any point in the expanded systems life cycle, 28 from clarifying users requirements, to initial design or redesign using paper prototypes or simple computerized applications, to iterative prototype development, system selection, product customization or evaluating the impact of a system during and after installation.
Rationale 2: Usability studies can be simple or complex. Usability studies can be done at any point in the expanded systems life cycle, 28 from clarifying users requirements, to initial design or redesign using paper prototypes or simple computerized applications, to iterative prototype development, system selection, product customization or evaluating the impact of a system during and after installation.
Rationale 3: Usability studies can be simple or complex. Usability studies can be done at any point in the expanded systems life cycle, 28 from clarifying users requirements, to initial design or redesign using paper prototypes or simple computerized applications, to iterative prototype development, system selection, product customization or evaluating the impact of a system during and after installation.
Rationale 4: Usability studies are considered methods to identify efficiency and effectiveness of the system.
Global Rationale:

Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 11
Type: MCSA
Which of the following types of usability studies consists of a detailed review of a sequence of real or proposed actions to complete a task in a system?
1. Simplified usability tests using early prototypes
2. Cognitive walkthrough
3. Heuristic evaluations or heuristic inspection methods
4. Exploratory test
Correct Answer: 2
Rationale 1: Simplified usability tests using early prototypes includes the use of small numbers of users, typically an early prototype (even paper), and a specific method called think aloud protocols.
Rationale 2: Cognitive walkthrough method is a type of usability inspection method or task analysis. It consists of a detailed review of a sequence of real or proposed actions to complete a task in a system.
Rationale 3: Heuristic evaluations or heuristic inspection methods compare applications against accepted guidelines or published usability principles.
Rationale 4: An exploratory test is conducted early during development or redesign after very basic or preliminary designs are created.
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 12
Type: MCMA
Usability studies can be used to support IT in a number of ways. Which of the following are reasons to complete these studies in a health care setting?
Standard Text: Select all that apply.
1. Assesses the adequacy of a design or redesign early in the systems life cycle
2. Helps determine or clarify users requirements determination
3. Creates an interest in learning the new system
4. Determines the actual price of the system
5. Supports infrastructure
Correct Answer: 1,2
Rationale 1: 2. Assesses the adequacy of a design or redesign early in the systems life cycle
Rationale 2: 2. Assesses the adequacy of a design or redesign early in the systems life cycle
Rationale 3: Creating an interest in the new system is not a reason for completing a usability study.
Rationale 4: The price of the system is not linked to usability studies.
Rationale 5: The usability study does not have anything to do with supporting the infrastructure.
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 13
Type: MCSA
Which of the following entities does not support a role for informaticians in the future?
1. Informaticians require a graduate education.
2. The recent interest in usability will provide interesting work for health informaticists in the future.
3. Informaticians support the training of new systems.
4. Informaticians are key members of the life cycle discussions.
Correct Answer: 1
Rationale 1: As systems become more complex and strategic planners attempt to create an environment where technology is the norm and understood by all stakeholders and point-of-care professionals, informaticians will have clear roles in the health care setting. Informaticians are essential members of the health care team with unique skills that facilitate the acceptance and understanding of the technology.
Rationale 2: As systems become more complex and strategic planners attempt to create an environment where technology is the norm and understood by all stakeholders and point-of-care professionals, informaticians will have clear roles in the health care setting. Informaticians are essential members of the health care team with unique skills that facilitate the acceptance and understanding of the technology.
Rationale 3: As systems become more complex and strategic planners attempt to create an environment where technology is the norm and understood by all stakeholders and point-of-care professionals, informaticians will have clear roles in the health care setting. Informaticians are essential members of the health care team with unique skills that facilitate the acceptance and understanding of the technology.
Rationale 4: As systems become more complex and strategic planners attempt to create an environment where technology is the norm and understood by all stakeholders and point-of-care professionals, informaticians will have clear roles in the health care setting. Informaticians are essential members of the health care team with unique skills that facilitate the acceptance and understanding of the technology.
Global Rationale:

Cognitive Level: Understanding
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

Question 14
Type: MCSA
Ethnographic studies have been incorporated within health care settings by informaticians to glean data at the point of care. Which of the following statements about ethnography is true?
1. Ethnography is a quantitative method from anthropology and sociology that includes fieldwork and analysis of people in cultural, social settings.
2. In ethnography researchers describe the person of interests point of view focusing on experience and interactions in social settings rather than the actions themselves.
3. Ethnography is an outdated method of inquiry.
4. The use of ethnography is criticized as a method to determine HCI effectiveness.
Correct Answer: 2
Rationale 1: Ethnography is a qualitative method from anthropology and sociology that includes fieldwork and analysis of people in cultural, social settings.
Rationale 2: In ethnography researchers describe the person of interests point of view focusing on experience and interactions in social settings rather than the actions themselves. Data are extrapolated in a systematic manner to determine the effectiveness of an initiative from the persons perspective.
Rationale 3: Ethnographers review data from the participants perspective in a nonbiased manner and is an acceptable research methodology.
Rationale 4: In ethnography researchers describe the person of interests point of view focusing on experience and interactions in social settings rather than the actions themselves.
Global Rationale:

Cognitive Level: Analyzing
Client Need: Safe Effective Care Environment
Client Need Sub: Management of Care
Nursing/Integrated Concepts: Communication and Documentation
Learning Outcome:

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