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Organization Development And Change 10th Edition By Thomas J. Cummings Test Bank
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Organization Development And Change 10th Edition By Thomas J. Cummings Test Bank
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WITH ANSWERS
Organization Development And Change 10th Edition By Thomas J. Cummings Test Bank
Chapter 6
- Establishing a diagnostic relationship refers to a. getting to know the client one-on-one
- meeting organizational members regularly
- c. clarifying expectations between relevant organizational members and the consultant gathering data with organizational members
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: The Diagnostic Relationship
KEYWORDS: Blooms: Knowledge
- Which question does the OD practitioner ask when developing a diagnostic relationship?
- a. Who are you?
- Why am I here?
- c. How much am I paid?
- Who has political clout?
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: The Diagnostic Relationship
KEYWORDS: Blooms: Knowledge
- Which of the following is not important for OD practioners to address before collecting data from members of an organization?
- a. confidentiality of responses
- plans on how to adopt the strategic plan
- c. how much time and effort people must spend providing data
- describe to members how they might benefit from the data feedback
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
KEYWORDS: A-head: The Diagnostic Relationship
NOTES: Blooms: Knowledge
- Which is not a goal of data collection?
- a. to justify the presenting problems importance
- obtain valid information about organizational functioning c. create and direct energy for change
- help develop a collaborative, longer-term relationship
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: The Diagnostic Relationship
KEYWORDS: Blooms: Knowledge
- Questionnaires are often used because
- a. they can collect data from many people data can be analyzed quickly
- c. they are inexpensive on a per-person basis all of the above
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Collecting Data
- Observations can be particularly helpful in diagnosing a. organization structure
- organizational control structures c. interpersonal relations
- performance appraisal systems
ANSWER: c
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: Collecting Data
KEYWORDS: Blooms Application
- Data analysis is usually guided by a. the client system
- the organization
- c. the conceptual model underlying diagnosis the type of data collected
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms: Comprehension
- The question, how satisfied are you with your work group? was asked of five groups using a five-point scale where
1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?
- a. Mean = 0; standard deviation = .60 b. Mean = 4.2; standard deviation = .65 c. Mean = 4.1; standard deviation = .65 d. Mean = 4.2; standard deviation = .90
ANSWER: b
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms Application
- Which method of gathering data is the most objective?
- a. questionnaires interviews
- c. unobtrusive measures observation
ANSWER: c
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms Application
- 10. The relationship between consultant and organization is often neglected in planning and executing a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: The Diagnostic Relationship
KEYWORDS: Blooms: Knowledge
- 11. The OD practitioner should not share the entire purpose of data gathering with members of the a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.04.02 04.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: The Diagnostic Relationship
KEYWORDS: Blooms: Knowledge
- 12. Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response
- a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: Collecting Data
KEYWORDS: Blooms: Knowledge
- 13. Interview data can be collected and analyzed a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: Collecting Data
KEYWORDS: Blooms: Knowledge
- 14. Unobtrusive measures include archives and other company a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: Collecting Data
KEYWORDS: Blooms: Knowledge
- 15. Unobtrusive measures provide a highly subjective view of how the organization a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Individual Dynamics Individual Dynamics
TOPICS: A-head: Collecting Data
- 16. Force field analysis is a quantitative technique for analyzing a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms: Knowledge
- 17. Quantitative measures of one groups behavior can be useful even without a comparison a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms: Knowledge
- 18. A correlation coefficient clearly establishes cause and effect between two a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms: Knowledge
- 19. Describe the advantages and disadvantages of the various methods of data
ANSWER: Answer not provided.
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.06.02 06.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Collecting Data
KEYWORDS: Blooms: Analysis
- 20. Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?
ANSWER: Answer not provided.
POINTS: 1
DIFFICULTY: Challenging
LEARNING OBJECTIVES: ODAC.CUMM.15.06.04 06.04
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: Analyzing Data
KEYWORDS: Blooms Application
Chapter 7
- Intervention means:
- a. valid information only
- unplanned management manipulations
- c. planned actions or events intended to increase effectiveness change activities outside the organization
ANSWER: c
POINTS: 1
DIFFICULTY: easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.01 07.01
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC Group Dynamics
TOPICS: A-head: Overview of Interventions
KEYWORDS: Blooms: Knowledge
- Which of the following is not a type of OD intervention outlined in this text?
- a. human process interventions
- human resources management c. strategic
- financial
ANSWER: d
POINTS: 1
DIFFICULTY: easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.01 07.01
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC Group Dynamics
TOPICS: A-head: Overview of Interventions
KEYWORDS: Blooms: Knowledge
- What aspects of an organization do OD interventions seek to change?
- a. cultural context
- specific process features c. external environment
- task environment
ANSWER: b
POINTS: 1
DIFFICULTY: moderate
- When designing OD interventions, the term Human Resources Issues refers to a. the personnel practices of the organization
- the number of organization members in conflict c. the chain of command
- none of the above
ANSWER: a
POINTS: 1
DIFFICULTY: easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.01 07.01
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC Group Dynamics
TOPICS: A-head: Overview of Interventions
KEYWORDS: Blooms: Comprehension
- Human resources management practitioners mainly focus on a. structure
- strategy only c. people
- information systems
ANSWER: c
POINTS: 1
DIFFICULTY: easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.01 07.01
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC Group Dynamics
TOPICS: A-head: Overview of Interventions
KEYWORDS: Blooms: Knowledge
- Which of the following best describes technostructural interventions?
- a. changing the high-tech areas within the organization
- helping organizations decide on markets, products or services c. changing job design and division of labor
- none of the above
ANSWER: c
POINTS: 1
DIFFICULTY: easy
- Key questions to ask when deciding the appropriate intervention method are a. Have the issues been accurately diagnosed?
- Are change methods appropriate to the organizational issues identified in diagnosis? c. Can skills to implement the intervention be transferred to organizational members? d. all of the above
ANSWER: d
POINTS: 1
DIFFICULTY: MODERATE
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Knowledge
- Relevant interventions do not need acceptance or ownership from organization members. a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- Quality of work life encompasses more than just the work environment. a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 10. Work design gets at the issue of job enrichment via greater task variety, autonomy, and feedback a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 11. The key intervention implementation issue underlying all OD interventions is the need to tailor them to fit the
- a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 12. The need to tailor interventions suggests that applications of the same intervention are often a. True
- False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 13. Organization learning is a strategic intervention for transforming a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 14. Explain what an intervention is and how it fits into the organizational development process. What are the key considerations when deciding on an intervention?
ANSWER: Answer not provided.
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 15. Discuss the four major types of interventions including descriptions of specific interventions within each main
ANSWER: Answer not provided.
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States NONE DISC: Group Dynamics Group Dynamics
TOPICS: A-head: What are Effective Interventors?
KEYWORDS: Blooms: Comprehension
- 16. The extent to which members of a society value and accept status differences refers to:
- a. uncertainty avoidance individualism
- c. power distance
- achievement orientation
ANSWER: c
POINTS: 1
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States None DISC: Environmental Influence Environmental Influence
TOPICS: A-head: Contingencies Related to the Change Situation
KEYWORDS: Blooms: Knowledge
- 17. Which economic and cultural context tends to be most difficult for traditional OD processes?
- a. Industrial/Low power distance Industrial/Low individualism
- c. Industrializing/High power distance Industrial/ High fit
- e. Industrializing/Low individualism
ANSWER: c
POINTS: 1
DIFFICULTY: Moderate
LEARNING OBJECTIVES: ODAC.CUMM.15.07.03 07.03
NATIONAL STANDARDS: United States BUSPROG: Diversity
STATE STANDARDS: United States None DISC: Environmental Influence Environmental Influence
TOPICS: A-head: Contingencies Relates to the Change Situation
KEYWORDS: Blooms: Comprehension
- 18. OD interventions in organizations implementing a global strategic orientation will most likely focus on:
- a. efficiency
- interpersonal relationships between the parent country and the subsidiary officer c. decentralizing decision making policies
- clarifying geocentric personnel policies
ANSWER: a
POINTS: 1
DIFFICULTY: moderate
LEARNING OBJECTIVES: ODAC.CUMM.15.07.03 07.03
NATIONAL STANDARDS: United States BUSPROG: Diversity
STATE STANDARDS: United States None DISC: Environmental Influence Environmental Influence
TOPICS: A-head: Contingencies Related to the Change Situation
KEYWORDS: Blooms: Comprehension
- 19. Global social change organizations tend to be dominated by a strong set of normative values and a. True
- False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
LEARNING OBJECTIVES: ODAC.CUMM.15.07.02 07.02
NATIONAL STANDARDS: United States BUSPROG: Analytic
STATE STANDARDS: United States None DISC: Environmental Influence Environmental Influence
TOPICS: A-head: What are Effective Interventions?
KEYWORDS: Blooms: Knowledge
- 20. Describe how OD interventions need to be adapted to fit different cultural
ANSWER: Answer not provided.
POINTS: 1
DIFFICULTY: Challenging
LEARNING OBJECTIVES: ODAC.CUMM.15.07.03 07.03
NATIONAL STANDARDS: United States BUSPROG: Diversity
STATE STANDARDS: United States None DISC: Environmental Influence Environmental Influence
TOPICS: A-head: How to Design Effective Interventions
KEYWORDS: Blooms: Comprehension
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