Organizational Communication Approaches and Processes 7th Edition by Katherine Miller Joshua Barbour Test Bank

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Organizational Communication Approaches and Processes 7th Edition by Katherine Miller Joshua Barbour Test Bank

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Chapter 7Socialization Processes
Student: ___________________________________________________________________________
1. Anticipatory socialization primarily involves the process of learning about certain occupations before entering the organization.
True False

2. Janelle just received word that she has progressed through the probationary period of her new job and she will now be compensated and considered a regular employee. Janelle is entering the encounter phase of socialization.
True False

3. Gibson and Papa argue that the osmosis process slows down and weakens the formation of identification with the organization.
True False

4. Role-related information encompasses the information, skills, procedures, and rules that an individual must grasp to perform on the job.
True False

5. The role making phase of development is a two-way exchange between the boss and the subordinate and is characterized by negotiation.
True False

6. Even though Lily realizes she is a new employee, she decides that she deserves an extra coffee break and will go ahead and take one and see if anything negative happens. This is an example of the information seeking tactic of surveillance.
True False

7. Communication technology can enhance socialization through relationship-building with social networking applications.
True False

8. Asking questions about the organization during an interview is considered by experts on interviewing to be inappropriate behavior.
True False

9. Realistic job previews are most effective when conducted by an upper-level manager who has a big picture view of the organization.
True False

10. Myers found that establishing trustworthiness was more critical in the socialization process for firefighters than role negotiation.
True False

11. Tempest, a new employee at Litter and Kibbles Pet Supplies, arrived at work this morning at 9 a.m. only to find that all the other employees had been working since 6 a.m. She was not aware that the workday at this company began at such an early hour. Tempest has just experienced which phase of socialization?
A. Encounter
B. Role Routinization
C. Anticipatory Socialization
D. Unrealistic Job Preview
E. Metamorphosis

12. Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?
A. In-Group
B. Observing
C. Testing limits
D. Indirect questions
E. Direct questions

13. When an employee tries to change some aspect of the organization to better suit her needs, abilities, or desires, the process of ____ is occurring.
A. socialization
B. individualization
C. encounter
D. metamorphosis

14. The process of organizations influencing the adaptation of individuals through formal and informal means refers to the ____ process.
A. feedforward
B. investiture
C. encounter
D. socialization
E. cultural

15. In order to fulfill the requirements of her new job, Jade must attend a seminar on desk-top publishing. Through this seminar, she will learn ____ information.
A. role-related
B. overt
C. cultural
D. anticipatory

16. Many interviews follow a(n) ____ approach in which closed-ended questions are used in the beginning of the interview followed by open-ended questions as the interview progresses.
A. situational
B. stress related
C. socialization
D. inverted-funnel

17. According to more recent research on newcomer socialization, ____ are just as important in the role development process as the supervisor and subordinate.
A. peers
B. family members
C. vendors
D. professors

18. The in-group, out-group continuum refers to the ____ of leader-member relationships.
A. quantity
B. quality
C. content
D. informalness
E. a and b

19. Which of the following is not a tactic used by newcomers to seek information?
A. in-group relationships
B. disguising conversations
C. surveillance
D. third party questions

20. According to Klatzke, individuals leaving an organization craft different messages for different audiences in order to:
A. create confusion
B. clarify their reasons for leaving
C. facilitate particular impressions
D. provide social support

21. There are two components of the organizational assimilation process: socialization and ____________________.
________________________________________

22. The information your family and friends tell you about what its like to be a high school teacher before you decide to get your teaching certification is a form of ____________________ socialization.
________________________________________

23. ____________________ information and organizational culture are the two classes of information that make up the content of socialization.
________________________________________

24. Roth (1991) found that the period between an announced departure and the actual exit provided the communicative space to discuss numerous ____________________ topics in the organization.
________________________________________

25. You participated in an interview recently in which the interviewer asked you a series of open-ended questions followed by closed-ended questions. The interviewer was probably using a(n) ____________________ to the interview.
________________________________________

26. ____________________ is a newcomer information seeking strategy in which the new employee covertly uses everyday discourse to gain information.
________________________________________

27. The phase in which a supervisor and subordinate exchange resources in the further development of role definitions is referred to as ____________________.
________________________________________

28. Joey is being asked by his supervisor to do a variety of tasks which seem to him like tests of his motivation and abilities. He is probably experiencing the ____________________ phase of the role development process.
________________________________________

29. According to Gibson and Papa, ____________________ refers to a relatively effortless assimilation process due to significant previous experiences with the organization.
________________________________________

30. ____________________ is the final stage of the socialization process when the new employee has made the transition from outsider to insider.
________________________________________

31. Today is Dudleys first day of employment as manager of Hill of Beans, a popular coffee house. Describe the phases of socialization he has to look forward to. Be sure to define each phase and highlight communication by offering examples of some typical interactions he may have at each stage in the process.

32. Describe how the organizational exit process is similar to the organizational socialization process. Describe how the organizational exit process is different from the organizational socialization process. How can the organizational socialization process help or hinder the exit process?

33. Recently you attended a stimulating seminar about Graens Leader Member Exchange Theory. Your boss has asked you to write an executive brief (in outline format) which summarizes the theory and provides comments on the implications of this theory for day-to-day organizational life and explains how more recent research is moving beyond examining just this dyad in the role development process. Present that brief, using the organization in which you currently or most recently worked as a point of reference.

34. Marisa is a member of the in-group and Zen is considered an out-group member within your department. Compare and contrast their likely experiences in the organization, concentrating on communication interactions with the supervisor and coworkers.

35. The employment interview is an important tool in the business world today. Describe the three basic functions that the employment interview serves and how each function is important in the assimilation process.

Chapter 7Socialization Processes Key

1. Anticipatory socialization primarily involves the process of learning about certain occupations before entering the organization.
TRUE

2. Janelle just received word that she has progressed through the probationary period of her new job and she will now be compensated and considered a regular employee. Janelle is entering the encounter phase of socialization.
FALSE

3. Gibson and Papa argue that the osmosis process slows down and weakens the formation of identification with the organization.
FALSE

4. Role-related information encompasses the information, skills, procedures, and rules that an individual must grasp to perform on the job.
TRUE

5. The role making phase of development is a two-way exchange between the boss and the subordinate and is characterized by negotiation.
TRUE

6. Even though Lily realizes she is a new employee, she decides that she deserves an extra coffee break and will go ahead and take one and see if anything negative happens. This is an example of the information seeking tactic of surveillance.
FALSE

7. Communication technology can enhance socialization through relationship-building with social networking applications.
TRUE

8. Asking questions about the organization during an interview is considered by experts on interviewing to be inappropriate behavior.
FALSE

9. Realistic job previews are most effective when conducted by an upper-level manager who has a big picture view of the organization.
FALSE

10. Myers found that establishing trustworthiness was more critical in the socialization process for firefighters than role negotiation.
TRUE

11. Tempest, a new employee at Litter and Kibbles Pet Supplies, arrived at work this morning at 9 a.m. only to find that all the other employees had been working since 6 a.m. She was not aware that the workday at this company began at such an early hour. Tempest has just experienced which phase of socialization?
A. Encounter
B. Role Routinization
C. Anticipatory Socialization
D. Unrealistic Job Preview
E. Metamorphosis

12. Jacob has been hinting that he loves to bowl and would like to join the company bowling team in order to get to know his new coworkers. He is probably using which one of the following information seeking tactics?
A. In-Group
B. Observing
C. Testing limits
D. Indirect questions
E. Direct questions

13. When an employee tries to change some aspect of the organization to better suit her needs, abilities, or desires, the process of ____ is occurring.
A. socialization
B. individualization
C. encounter
D. metamorphosis

14. The process of organizations influencing the adaptation of individuals through formal and informal means refers to the ____ process.
A. feedforward
B. investiture
C. encounter
D. socialization
E. cultural

15. In order to fulfill the requirements of her new job, Jade must attend a seminar on desk-top publishing. Through this seminar, she will learn ____ information.
A. role-related
B. overt
C. cultural
D. anticipatory

16. Many interviews follow a(n) ____ approach in which closed-ended questions are used in the beginning of the interview followed by open-ended questions as the interview progresses.
A. situational
B. stress related
C. socialization
D. inverted-funnel

17. According to more recent research on newcomer socialization, ____ are just as important in the role development process as the supervisor and subordinate.
A. peers
B. family members
C. vendors
D. professors

18. The in-group, out-group continuum refers to the ____ of leader-member relationships.
A. quantity
B. quality
C. content
D. informalness
E. a and b

19. Which of the following is not a tactic used by newcomers to seek information?
A. in-group relationships
B. disguising conversations
C. surveillance
D. third party questions

20. According to Klatzke, individuals leaving an organization craft different messages for different audiences in order to:
A. create confusion
B. clarify their reasons for leaving
C. facilitate particular impressions
D. provide social support

21. There are two components of the organizational assimilation process: socialization and ____________________.
individualization

22. The information your family and friends tell you about what its like to be a high school teacher before you decide to get your teaching certification is a form of ____________________ socialization.
anticipatory

23. ____________________ information and organizational culture are the two classes of information that make up the content of socialization.
Role-related

24. Roth (1991) found that the period between an announced departure and the actual exit provided the communicative space to discuss numerous ____________________ topics in the organization.
taboo

25. You participated in an interview recently in which the interviewer asked you a series of open-ended questions followed by closed-ended questions. The interviewer was probably using a(n) ____________________ to the interview.
inverted funnel approach

26. ____________________ is a newcomer information seeking strategy in which the new employee covertly uses everyday discourse to gain information.
Disguising conversations

27. The phase in which a supervisor and subordinate exchange resources in the further development of role definitions is referred to as ____________________.
role-making

28. Joey is being asked by his supervisor to do a variety of tasks which seem to him like tests of his motivation and abilities. He is probably experiencing the ____________________ phase of the role development process.
role taking

29. According to Gibson and Papa, ____________________ refers to a relatively effortless assimilation process due to significant previous experiences with the organization.
organizational osmosis

30. ____________________ is the final stage of the socialization process when the new employee has made the transition from outsider to insider.
Metamorphosis

31. Today is Dudleys first day of employment as manager of Hill of Beans, a popular coffee house. Describe the phases of socialization he has to look forward to. Be sure to define each phase and highlight communication by offering examples of some typical interactions he may have at each stage in the process.
Answer not provided.

32. Describe how the organizational exit process is similar to the organizational socialization process. Describe how the organizational exit process is different from the organizational socialization process. How can the organizational socialization process help or hinder the exit process?
Answer not provided.

33. Recently you attended a stimulating seminar about Graens Leader Member Exchange Theory. Your boss has asked you to write an executive brief (in outline format) which summarizes the theory and provides comments on the implications of this theory for day-to-day organizational life and explains how more recent research is moving beyond examining just this dyad in the role development process. Present that brief, using the organization in which you currently or most recently worked as a point of reference.
Answer not provided.

34. Marisa is a member of the in-group and Zen is considered an out-group member within your department. Compare and contrast their likely experiences in the organization, concentrating on communication interactions with the supervisor and coworkers.
Answer not provided.

35. The employment interview is an important tool in the business world today. Describe the three basic functions that the employment interview serves and how each function is important in the assimilation process.
Answer not provided.

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